PDA

View Full Version : HALP. I is not ables to logs in ! ! !! ! !


Mac
06-20-2008, 11:00 AM
Recently a lot of members have contacted me (outside of the forum) saying that they have been unable to log into the forum.

As only a few people know, a few days ago I changed the server ACF runs on, to a newer, faster and more updated server. Unfortunately this means that all the saved Internet files that relate to ACF (such as cookies) point to the wrong server; which means that some people may find they can't log in.


There are two ways to solve this. The first, is to use a different browser to access the site (if you use IE, use Firefox, etc.).

The second, which I recommend you do is you clear your browser's temporary internet files, stored form and password data, and cookies.

This varies by browser to browser. But what you should need to do is click the 'tools' or 'options' button in your browser, click 'Internet Options' and find the area in the options which relates to internet privacy.

On IE, this will either be on the first window, under 'Browsing History' (you will need to delete all the files). On Firefox, this will be under the Privacy tab, and in the 'Form Data' area near the bottom (again, clear everything.)

On other browsers this should be similar - do whatever deletes your cookies and temporary internet data.

Remember to clear everything - Otherwise you might not be able to log in still.

Any questions? You can contact me through IM or email, or via another member of the site.

Thank you. ^_^

frank
06-20-2008, 04:29 PM
Thanks, Mac. ^^ Hopefully this will help. There's a little Catch 22 with all of this, though. If people can't access the site, they aren't going to be able to read this information.

Maybe if we had current emails for each member, then when something like this happens, or when a change that might affect everyone is going to happen, everyone can notified that way.

Does the new server/system support mass emails?

And, on a side note, it's always a good idea to clear your browser periodically, anyway. If it gets too filled, your machine will get all cranky, run slow, and even stop totally. Mine did, until Yahoo worked with me on how to do all that. ^^

Montreal
06-20-2008, 08:33 PM
i'll pass it along to jericho,

though her old account still won't log in. the new one will, but for her, it'll stay logged in on the board index but not when she goes somewhere to post.

FlashD
06-21-2008, 11:06 AM
Yes, frank, the site supports mass mailing and it's set up and working.
BTW: I would like to take this chance to let everyone know that the "Forgot password" thingy has been fixed and works.

Mac
06-21-2008, 03:11 PM
Thx Flash. ^^

i'll pass it along to jericho,

though her old account still won't log in. the new one will, but for her, it'll stay logged in on the board index but not when she goes somewhere to post.Yeah she needs to clear the private/temporary data. (stress that she must delete all the data, including the cookies.

I spent about ten minutes in the ACP attempting to work out why she couldn't log in. Anyway, I think I fixed that, password should be what you asked me in PM and providing she clears the browser data that should work now too.

frank
06-21-2008, 05:45 PM
Yes, frank, the site supports mass mailing and it's set up and working.
BTW: I would like to take this chance to let everyone know that the "Forgot password" thingy has been fixed and works.

:mrgreen:

Aaron
06-21-2008, 09:23 PM
This helped a ton for me mac thanks xD was freaking cause i couldent log in D=

Thanks for the tip ((i just deleted the ACF cookie and its fixed lol))

silence
06-22-2008, 12:19 AM
xD

I whined at you about that!!!

xD

and thank you again Kazzy_mac_mak!!!

I is can post nowies!!!

Searing Weapon
06-26-2008, 12:41 PM
There is a 'Clear Board Cookies' link at the bottom of the board index.

<_<

Montreal
07-10-2008, 05:18 PM
Bones = <3333333 says:
Hey
Bones = <3333333 says:
I tried the whole deleting cookies thing to log into ACF but it didn't work - now it says that my account is invalid or something




^ that is from Lady Vamp

frank
07-10-2008, 06:01 PM
Bones = <3333333 says:
Hey
Bones = <3333333 says:
I tried the whole deleting cookies thing to log into ACF but it didn't work - now it says that my account is invalid or something




^ that is from Lady Vamp

I'm going to send her a new password at the last email she posted. That's probably the problem. She didn't update her profile. @_@

Mac
07-11-2008, 12:36 PM
She was on the new board after I updated the forum. O_o;

So it must be the new server..

><;; I -really- need to catch her on MSN.

frank
07-11-2008, 08:37 PM
Yeah, but she should be able to log on now. Unless she didn't get her new password.

Lady Vamp
07-22-2008, 12:20 AM
Yeah, but she should be able to log on now. Unless she didn't get her new password.

She got it^^

Sorry about my delayed absence. I had some things to take care of offline before I could come back, but everything has been cleared up and I'm back to stay :) Mac was able to help me out as well, so thanks Mac.